Frequently Asked Questions
What we do
Untumble is a design studio focused on building Customized Theme party supplies and we specialize in Theme Birthday Supplies.
We design and manufacture more than 35 products that are customized to your needs.
How are the supplies sold
Party supplies are sold individually or as a theme pack. There is no minimum or maximum
quantity per order.
How we work
Step 1 : Select your birthday theme and list of products. We can help you with this.
Step 2 : Untumble designs the products based on your inputs. Updates are NOT sent for review
Step 3 : Once the designs are finalized, the products are manufactured and shipped
Step 4 : You have an un-forgettable awesome theme birthday party :)
Where do we ship
Our air balloons regularly visit all corners of India. We do NOT ship out of India at the moment.
Our delivery time and shipping carrier
All our products are manufactured on order only. Shipments are made with DTDC and take 3-5 days to deliver once the package leaves our office.
How do we take payments
Payments can be made using Credit/Debit cards or online transfers. We do not support Cash on Delivery since all the products are custom made specially for you. Online payments are powered by CCAvenue
, India's leading payment gateway.
Where are we based
We are based in Coimbatore, Tamil Nadu, India.
If you are from around Coimbatore we can organize the birthday party for you !
How do we pack cutouts
Cutouts larger than 1 feet are folded like a book as shown in the image below. The packaging that we use is a flat 3 ply cardboard to prevent folding of the package so no damage comes to the cutouts. When you open it a small piece of cellotape or a few drops of super glue is sufficient to make the fold stay straight. Fold creases are not highlighted on opening as seen below.
How can you setup cutouts
Depending on the size and venue the cutouts can be setup differently.
These come with a ribbon attached so they only need to be tied or stuck to the ceiling using cello tape.
- Metal stands The best option will be to use pre-fabricated metal stands like the one shown below. The cutouts can be stuck to these stands using double side tape. The base of the stand need to be heavy to prevent winds from blowing the stand down.
- Makeshift stands Where there is no wind, these can be made to stand using a photo frame setup like shown in the image below. The back stand can be made using 1 inch thermocol which can be stuck to the cutout using bell pins. This is ideal for 2 feet cutouts in an enclosed halls.
- Garden/outdoor venues Use a 5 feet tall - 1/2 inch PVC pipe and root it to the ground. Use double side tape to stick the cutout to the PVC pipe. If the ground is tiled/floored use a flower pot to root the pipe. When using flower pots you need to strategicly place the pot so that it blends in seamlessly - like near a pillar or on a walkway.
How we package flex banners !
The backdrop is a flex sheet - which is a rubber/plastic material which is folded like regular table covers and sent folded.
How do I track my order?
The order confirmation e-mail sent to you has a link to track your order like the link shown below
On clicking the link the current order status will be displayed along with the shipment details. You can also use this link to give reviews once you receive your package.
Moneyback Delivery Guarantee
Order delivery is Guaranteed within the shipment estimate shown to you at checkout and sent to you in the order confirmation email, except in cases of Force Majeure Event (This covers acts of God, war, government authority, disaster, strikes, civil disorders, curtailment of transportation facilities or other emergencies in their respective locations, any of which make it illegal or impossible to provide the facilities).